Privacy Policy

This privacy statement outlines how Muqaddas Travels, registered (ATOL and IATA protected in London), safeguards the privacy of your personal information. Upholding ethical standards and values, we hold personal data in high regard. The following privacy policy has been established to ensure the protection of your personal information.

Purpose of Collecting Information

To effectively operate as a travel agency, we require certain personal information for booking accommodations in Mecca and Medina, as well as to facilitate Umrah flights. The following information is needed for flight bookings:

  • Personal and contact details, including title, full name, address, telephone, and email address.
  • Passport number, date of birth, and nationality for flight ticket booking.
  • Payment information such as card number, security number, expiration date, and cardholder name.
  • Frequent flyer details, car rental preferences, and hotel preferences.
  • Dietary requirements and health information.
  • Data submitted through website forms.
  • Call recordings for quality control purposes.
  • Social media information for future promotions.
  • IP address and cookies for website access.

Methods of Information Collection

We gather information through various channels:

  • Submission of forms on our website.
  • Subscription to our newsletter.
  • Interaction with our representatives through phone calls.
  • Registration for promotions.

We may also collect data from third parties.

Use of Personal Data and Legal Obligations

We use your data based on contractual and legal requirements, with your consent. Reasons for using your data include:

  • Booking flights requires personal and contact details.
  • Payment information, frequent flyer numbers, date of birth, and dietary requirements enhance our service.
  • Your consent allows us to process data for promotions and newsletters.
  • Data may be used to send targeted marketing messages via SMS, email, and social media.

Data Sharing

We share your data with:

  • Primary suppliers: airlines, hotels, tour operators, transfer providers, car rentals, and Ziarat providers.
  • Individuals booking on your behalf.
  • Third parties providing services on our behalf.
  • Authorities as legally required.

Data Retention Period

Your data will be retained as follows:

  • As long as necessary for the purpose of collection.
  • To protect against contractual claims for up to 6 years.
  • In compliance with legal requirements.

Your Rights

You have the right to:

  • Confirm data processing.
  • Access your data.
  • Rectify inaccurate or incomplete data.
  • Request data deletion if no longer needed.
  • Withdraw consent.

To exercise your rights, contact us at [email protected]. For concerns about data processing, you can complain to the Information Commissioner’s Office (ICO).

IP Addresses

Our server records your IP address when you visit our website, which is not shared with third parties.

Cookies

Our website uses cookies and text files for an improved user experience. We do not use third-party web analytics.

Privacy Policy Changes

Any changes to our privacy policy will be communicated via email if we have your data for processing.

International Visitors

If you access our website from outside the UK, your data will be managed according to UK data protection laws.

Contact Us

For privacy policy inquiries, contact us at:

Email: [email protected]
Phone: 0203 8219282

Cookie Policy

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They store information that helps the website remember your device and your preferences, improving and personalising your browsing experience.

How We Use Cookies

We use cookies to ensure our website functions correctly and to make your experience as smooth as possible. Cookies allow us to remember your login status, track booking steps, store preferred settings, and understand how visitors use our website so we can improve our services. Without cookies, certain features may not work properly.

Disabling Cookies

You can control or disable cookies through your browser settings. Please be aware that turning off cookies can reduce website functionality and may prevent you from using some features — especially areas that require login, booking processes, and personalised settings. For the best experience, we recommend keeping cookies enabled.

The Cookies We Set

  • Account Cookies: Used during the account creation process for basic administration and to save your preferences.
  • Login Cookies: Keep you logged in across pages to avoid repeated sign-ins; cleared after logging out.
  • Email Newsletter Cookies: Remember whether you are subscribed to newsletters to manage notifications shown to you.
  • Booking / Order Cookies: Essential for processing travel bookings and payments by remembering your selections between pages.
  • Survey Cookies: Help track whether you have already completed a survey and ensure you receive accurate feedback results.
  • Form Cookies: Store your details temporarily when you submit forms to make future submissions easier.
  • Preference Cookies: Save settings such as display preferences or language so the website responds according to your chosen preferences.

Third Party Cookies

We may use cookies provided by trusted external partners to improve services and website performance. These may include:

  • Analytics tools (e.g., Google Analytics): Track how visitors use the website so we can improve user experience.
  • Feature testing cookies: Ensure a consistent experience when we test new features or layout improvements.
  • Advertising and performance cookies: Help us measure the effectiveness of advertising and ensure relevant promotions may be shown.
  • Affiliate tracking cookies: Record when visitors arrive through partner links so affiliates can be properly credited.
  • Social media cookies: Set by platforms integrated with our site (such as Facebook, Instagram, TikTok, etc.) to allow content sharing and personalised social features.

More Information

We hope this policy clarifies how and why we use cookies. If you need further information, you can reach us through our preferred contact methods: